For On-Premises customers, we provide EAM Installation and Upgrade services. We'll work closely with your IT Team to ensure the correct servers, network access, and license keys. We will perform the installation according to best practices and have the EAM environment up and running quickly. If you have an existing installation, we can get you upgraded to the latest version smoothly. We perform these services regularly and have compiled best practices, tips, and watch lists to ensure the best process to do the job efficiently and effectively.

Flex Business Rules are the primary extension used. SQL is implemented within the platform to evaluate data and apply business rules. DigitalThinker has written hundreds of Flex statements, many of which are highly complex. From dynamically routing POs for multiple levels of approval to requiring labor and comments before closing a work order, we can implement your custom logic.

Extensibility Framework or EF can be used to change the behavior of screens for end users. DigitalThinker has built many EF scripts to better align a screen’s flow and capabilities to an organization’s business process. EF requires deep knowledge of JavaScript and web development technologies and is generally best left to developers. Please see the Application Development page for additional information on extending your EAM platform.

DigitalThinker also has experience writing Mobile Flex. Though Mobile Flex has the same purpose as standard flex, the implementation is very different. Mobile Flex executes in a different database engine that is dramatically scaled down from the main database; therefore, the approach to Mobile Flex is different.

EAM analytics encompasses Reporting, KPIs, and Inboxes. It represents the ability to turn the data in HxGN EAM into actionable information from which users can make decisions and take action. DigitalThinker implements hundreds of reports every year, along with a multitude of KPIs and inboxes. We have experts in Cognos Advanced Reporting available to develop or modify any report. We also have SQL and Oracle experts and can write queries to support KPIs and inboxes.

Please see the Hexagon EAM Advanced Reporting document to better understand the Advanced Reporting capabilities available. The Custom Dashboards document provides an overview of the KPI and Inbox capabilities. We also offer report suites – bundles of reports representing best-practice reporting based on our many years of experience in EAM.

Some requirements cannot be met through Configuration or Customization and require that we extend the EAM environment. This means we add our own custom code that will execute within EAM. This is a very powerful feature that allows you to tailor EAM to your specific needs.