EAM Software Consultants who are changing the Game

“Great company with a top-notch staff.”

Describe the project or task the provider helped with:
We needed help improving our preventive maintenance and asset management program, Digital Thinker understood our unique situation and helped us achieve the results we were looking for. Their recommendations were clear and effective.

What do you like best?
I can’t say enough about the knowledgeable and dedicated staff. They’ve been responsive and tremendously helpful. Stanton Bost did a great job for us. He listened to our concerns and provided practical solutions we could implement right away.

What do you dislike?
I have no complaints about this company or the services they provided.

Recommendations to others considering the provider:
I would highly recommend Digital thinker. They’re true professionals in their field and really care about finding solutions.

Luis R. V – Manager, Work Management System – Utilities Enterprise(1001-5000 employees)

“DigitalThinker is the best at INFOR EAM!”

Describe the project or task the provider helped with:
DigitalThinker is the firm that we call when we need anything INFOR EAM Related. They help us with daily EAM questions and larger scale projects. Additionally, they are helping us with our Integration Project which will integrate our Accounting System with EAM. They also help us develop Cognos Reports and data grids. Best of all, they allow me to watch them when they are resolving our issues. Working with DigitalThinker has been the best experience for me. They are the experts!

What do you like best?
I like the fact that DigitlThinker is always there for us. They are an extension of our team. Everyone there is highly skilled, professional and friendly.

What do you dislike?
I wish their office was closer to ours. But, we do a great job of communicating regardless.

Recommendations to others considering the provider:
If you are using EAM or any other INFOR Product, you owe it to yourself and your Company to give DigitalThinker a try. I have learned so much from them that I have greatly advanced in my position. They can do the same for you!

Alisha D – Infor EAM Administrator – Chemicals Mid-Market (51-200 employees)

“Great Company to work with”

Describe the project or task the provider helped with:
We used to DigitalThinker to implement Infor EAM and had one of their consultants on-site that helped us learn the program. We then implemented Infor at our other facilities as well. The training our team received was crucial for the smooth transition into Infor from an old maintenance program that was not being utilized.

What do you like best?
They will always answer their phones and emails no matter what. The customer service is outstanding. I like the fact that I can call in and talk to a real person. They had great ideas when we were implementing Infor EAM.

What do you dislike?
I do not have any complaints at this time.

Kyle S – Maintenance and Equipment Technician – Plastics Mid-Market (201-500 employees)

“Have a problem? DigitalThinker has a solution!”

Describe the project or task the provider helped with:
We can be considered in-house EAM experts, but even we struggle with some advanced tasks. Enter DigitalThinker. If Tony (very personable guy, founder of DigitalThinker) does not have the answer ready at the tip of his fingers, he surely has the resources to get you where you’re trying to go.

What do you like best?
If the idea of a request entering a ticketing system and being shuffled around to the next available representative does not seem like your definition of a good time, you’ll be glad to hear that DigitalThinker is not like most consultants. The team employed at DigitalThinker is well-rounded, with certain individuals’ expertise in very specific areas, but not so much that any member can’t handle a majority of our complex requests.

What do you dislike?
The same value added by the personal touch of open communication between consultant and customer leaves a little room for items to get lost in the shuffle.

Frank S – Manager Operations Support – Renewables & Environment Mid-Market (501-1000 employees)

“Great Company”

Describe the project or task the provider helped with:
They are very helpful and creative on all the projects that have we have worked on. I highly recommended them to help with any of your software needs.

What do you like best?
Friendly staff and always solve my problem. In addition, they bring in the right people at the right time.

What do you dislike?
Nothing at this time. They have meet all my needs.

Dave S – GIS Tech – Utilities Mid-Market(51-200 employees)

“Preparing for our Tenant”

Describe the project or task the provider helped with:
Our company was adding a tenant and needed to be able to track charges and invoices monthly. Additionally, we were on a very early software release. Tony suggested we update and then he walked us thru what was different.

What do you like best?
All was good. Things were done quickly.

What do you dislike?
Nothing so far all things went very smoothly.

Rebecca R – Facilities Services Supervisor – Transportation/Trucking/Railroad Enterprise (10,001+ employees)