HxGN EAM Technical Consultation for Installations, Upgrade, Integrations, Analytics, & Configuration.

DigitalThinker has expertise in both the functional and technical sides of HxGN EAM.

Technical consulting implements and customizes the EAM software with programming beyond the standard configuration options to fit your needs. Technical enhancements can turn a good EAM platform into a well-tuned environment aligned with your people and processes. This ensures maximum value in your EAM investment.

Consulting Services

Installation Screenshot

Installation and Upgrade

For On-Premises customers, we provide EAM Installation and Upgrade services. We’ll work closely with your IT Team to ensure the correct servers, network access, and license keys. We will perform the installation according to best practices and have the EAM environment up and running quickly. If you have an existing installation, we can get you upgraded to the latest version smoothly. We perform these services regularly and have compiled best practices, tips, and watch lists to ensure the best process to do the job efficiently and effectively.

Integration

HxGN EAM should not be an island. It should be connected to your other processes, systems, software, and assets in order to maximize its effectiveness. We are experts in implementing integrations through Databridge, Web Services, RestAPIs, and ION. We have successfully integrated EAM with several financial and ERP systems, including: JD Edwards, EnterpriseOne, Sage, Great Plains, SAP, Macola, Coupa, and Ross.

Application Integration Screenshot
Analytics Screenshot

Analytics

EAM analytics encompasses Reporting, KPIs, and Inboxes. It represents the ability to turn the data in HxGN EAM into actionable information from which users can make decisions and take action. DigitalThinker implements hundreds of reports every year, along with a multitude of KPIs and inboxes. We have experts in Cognos Advanced Reporting available to develop or modify any report. We also have SQL and Oracle experts and can write queries to support KPIs and inboxes.

Please see the Hexagon EAM Advanced Reporting document to better understand the Advanced Reporting capabilities available. The Custom Dashboards document provides an overview of the KPI and Inbox capabilities. We also offer report suites – bundles of reports representing best-practice reporting based on our many years of experience in EAM.

EAM Application Extension

Some requirements cannot be met through Configuration or Customization and require that we extend the EAM environment. This means we add our own custom code that will execute within EAM. This is a very powerful feature that allows you to tailor EAM to your specific needs.

Flex Business Rules are the primary extension used. SQL is implemented within the platform to evaluate data and apply business rules. DigitalThinker has written hundreds of Flex statements, many of which are highly complex. From dynamically routing POs for multiple levels of approval to requiring labor and comments before closing a work order, we can implement your custom logic.

DigitalThinker also has experience writing Mobile Flex. Though Mobile Flex has the same purpose as standard flex, the implementation is very different. Mobile Flex executes in a different database engine that is dramatically scaled down from the main database; therefore, the approach to Mobile Flex is different.

Extensibility Framework or EF can be used to change the behavior of screens for end users. DigitalThinker has built many EF scripts to better align a screen’s flow and capabilities to an organization’s business process. EF requires deep knowledge of JavaScript and web development technologies and is generally best left to developers. Please see the Application Development page for additional information on extending your EAM platform.

manager giving training in factory

Technical Training

Lastly, DigitalThinker can provide training on any of these technical topics. We’d like to train your staff in the specifics and best practices so that you can enhance your environment independently.

Functional EAM

Project Planning Process

DigitalThinker uses the Structured Agile (Hybrid) Project Management Methodology. This is a combination of Waterfall for initial requirements gathering and agile for project execution. Investing time upfront in the project lifecycle is critical to identifying a vision of the final product, understanding existing assets and infrastructure, and developing an overall plan.

From years of successful projects with HxGN EAM, we have created a methodology framework to help guide you through your implementation. We tie your HxGN EAM system to your operating strategy, generating true ROI. Execution of the plan is typically performed in week-long sprints, with status and progress checkpoints at the conclusion of each sprint.

Our proven EAM Implementation plan is split into 4 phases:

To determine the scope of the EAM project, a core team is assembled and scheduled to attend a one-week hands-on training class that focuses on the capabilities and limitations of HxGN EAM. The application has a broad range of functionality that compliments and extends the use of EAM. Therefore, it is commonly said that EAM is an application that users grow into rather than out of. During core team training, we determine workflows.

​Formally, this is called a business process review. Occasionally, this will have to be a series of workshops due to he complexity of a business’ processes. Most often, we can identify and document workflows during core team training.

Following the core team training and project planning stage, we are ready to produce the planned deliverables. The outcome is a configuration document and workflow diagrams for specific processes.

​Additionally, we apply the configuration, migrate data, and develop inboxes, KPIs, Charts, and Advanced Reports in a Test or Training environment.

We perform user acceptance testing once the Test or Training environment is deliverable. User Acceptance Testing (UAT) is scripted so that any findings that require modification can be thoroughly investigated. Once modifications are made, end-user training can be performed.

The configuration from the Training/Testing environment is moved over to the Production environment, and go-live can occur. During go-live, user training is reinforced, and results are evaluated. As the project settles, an after-action review is performed to determine the effectiveness of the implementation.

Plan

Week 1


Task #1
Kick-off Week
Create a Project Charter, a detailed project plan, and establish core team members.

Week 2


Task #2
Core Team Training
Hands-on training where the participants experienced the full capabilities and limitations of HxGN EAM.

Week 3


Task #3
Business Process Review
The business process review determines the EAM configuration regarding user groups, menus, screen permissions, job type authorizations, and status authorizations.

Configure / Develop / Implement

Week 4


Task #4
EAM Configuration of Training Environment

Set installation parameters, build user groups, set system codes, and build inboxes, KPIs, and Charts.
Task #5
Data Migration & Preparation for Loading

Extract data from the source and map to EAM tables and columns for upload into EAM.

Week 5


Task #4
Continue Configuration of EAM
Task #5
Finalize Data to load in the Training (TRN) Environment
Task #6
Load Data into the Training Environment

Data is uploaded into EAM via the provided Upload/Import Utility Tool.

User Acceptance Testing

Week 6


Task #7
Pilot Testing of EAM Functions in Training Environment

Login to EAM as a user in each user group and perform functions to ensure the configuration is adequate and user-friendly.

Week 7


Task #8
Modify the Configuration of Training Environment

Adjust the configuration to maximize user-friendliness.
Task #9
Copy Training Environment into Production Environment

After modifications are made to Training, a copy is obtained and applied to the Production Environment.

Week 8


Task #10
EAM Configuration of Production Environment

Configure the Production Environment via the EAM Configuration Manager.
Task #11
Load Data into the Production Environment

Data is uploaded into EAM via the Upload Utility Tool.
Task #12
End-User Training

All Users, Day-to-day Users (training is role-based), Mobile Users, and Users who will administer HxGN EAM system.

Configure / Develop / Implement

Week 9


Task #13
Go Live Production

Go Live assistance and support are recommended for a 2-week period.

Week 10


Task #13
Go Live Production

Go Live assistance and support are recommended for a 2-week period.

Experienced HxGN EAM Service Professionals

We pride ourselves on being one of the most financially competitive HxGN EAM by Hexagon service partner in the industry. That means you get software services that exceed the industry standard for a price that’s rarely matched by our competitors.

Don’t take our word for it…. Let us prove it!

(864) 520-1115
Email Us
416 SE Main St.
Simpsonville, SC 29681

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