DigitalThinker, Inc. is one technology company that big organizations can depend on to roll out new technological endeavors. For example, we recently partnered with Bentley University in Waltham, Massachusetts. On a mission to upgrade the school’s Hexagon Enterprise Asset Management (EAM) software suite.

“DigitalThinker started providing services to Bentley University’s Facilities Management Department in 2003,” shares Tony Bolan, the founder and CEO of DigitalThinker. “In fact, they were our second customer when we started the company. Over the years they have come to us to help them solve problems and expand their use of EAM. They are like family to us, and it is our privilege to partner with them.”

Mr. Bolan and his DigitalThinker team provided functional and technical support, as well as project management. The upgrade project, an ambitious undertaking, was also supported by personnel from several Bentley departments. “We had only 20 days to organize many moving parts into an organized, collaborative team and complete the upgrade before students began arriving on campus for fall semester,” Bolan explains. “During that time, they have acquired a significant number of records and utilize many additional add-ons and integrations, making for a complex digital landscape.”

The upgrade is one of many successful projects between Bentley University and DigitalThinker. In 2014, DigitalThinker upgraded Bentley from EAM Enterprise version 10.1.2 to EAM Enterprise version 11.1. In the years following that upgrade, Hexagon has released several additional software updates for version 11.1, all of which Bentley has implemented. “These updates increase ‘out of the box’ functionality, improve the overall end user experience on PCs and mobile devices, and enable the use of checklists on mobile devices for Bentley’s facilities maintenance team,” Bolan explains.

Every project the Bentley team has reached out to DigitalThinker, confidently knowing they would deliver and get the job done. “Having DigitalThinker guide us through the upgrade has made the process so smooth!” notes one Bentley representative. “Thank you for all of your help with the Hexagon EAM upgrade! It was great working with you, and you made the experience a great one!”

DigitalThinker can help your team upgrade Hexagon EAM or migrate from MP2.