Importance of Closing Codes
Closing codes in the EAM world are four valuable pieces of information to be captured on each and every work order at the time of closing. These four pieces of information help a maintenance department determine common reoccurring problems in their areas of responsibility. It is expected that anyone within an organization report problems with equipment or assets to the maintenance department with a Work Request.
The work request screen is usually “dummied” down to make the process of entering a work request easy. The user describes the nature of the problem in the work request description field. He then selects the equipment from a look up. Some organizations let the user choose the type of work order, i.e. emergency or corrective, and some even let the user choose the priority.
Earl said, “We can’t expect our ordinary requester to know the nature of the problem when they submit a work order, so all we want from them is to use four of their five God given senses to tell maintenance why they think there is a problem.”
Those five senses are as follows: Problem codes
• Visual – Something doesn’t look right.
• Smell – Something doesn’t smell right.
• Sound – Something doesn’t sound right.
• Temperature – Something is too hot or cold.
When maintenance arrives on scene they look for the same problem that the requester reported before taking action. Earl said, “We expect maintenance to categorize the problem into the major food groups of maintenance. These food groups are:
You can guarantee that one of these failures is the source of the problem. Then we move on to what action is required. This is simple and applies to every situation:
Then in the final analysis maintenance determines the cause however painful it is.
• Normal wear
• Run to failure
• Act of God
This pretty much sums up everything we need in closing codes. Then as Earl usually does, he finishes his speech with “so…”.