Frequently Asked Questions

Managing EAM Software & Services With Budget Constraints On Maintenance Departments

One of the biggest hurdles some of our customers face is a budget constraint when it comes to services and project costs for their maintenance software. It’s no secret that maintenance departments often have small budgets anyway, which makes it difficult to get a lot of projects approved. Projects and services for Maintenance software is especially low on the budgeting priority list for most companies and can be even more difficult to get approved.

Strategies for staying within a budget

Some of our clients have come to understand the significant importance of maintenance and will budget for whatever is necessary. However, most companies we deal with have a lot of software service needs, but have only a very limited budget to pay for it. Luckily, there are numerous ways we can assist with budgetary restrictions.

DigitalThinker understands the financial hurdles most companies face and we will work with you in whatever way we can. That is why we have developed a number of different strategies to help companies overcome these obstacles.

Here are a few of the many ways we help companies with a restrictive budget:

  • Work with a specific number of hours and set up a project plan to work within these hours. We will discuss business processes to find the pain points that need immediate attention. Then, we prioritize them so we can work on the most important issues first.
  • We can train a system administrator at your company to help solve future issues if possible. If not, one of our consultants can act as a system administrator on an as needed basis.
  • Split up training hours or consulting work over a longer period of time. A small number of companies have come to us for an hour or two here and there, then will wait until their budget allows for more. We can schedule in advance to continue training and fixing the issues they are having with EAM all together.

We are here to help

At DigitalThinker, we are flexible and will work with you to get your EAM Project completed successfully. Regardless of the budget constraints, we can develop a strategy that helps you get things completed in a cost effective manner. Please feel free to contact us and let us know how we can help you.

4 Things Every Infor EAM User Should Know About Infor EAM:

Whether your a new to Infor EAM or upgrading from an older version, there are several important things to know about the software and with the process of an implementation. We help a lot of customers with all aspects of Infor EAM on a regular basis. As a result, we are commonly asked a lot of the same types of questions from those who don’t know the ins and outs of the software.   Listed below are some answers to frequently asked questions and are 4 things every EAM user should know.

  1. What is Business Process Review? Is it important?

The Business Process Review (BPR) is one of the most vital parts of the process. It doesn’t matter if you are new to EAM or upgrading from an older version – a business process review is in order. This review will help us show you the areas that are weak and allows us to assist you in strengthening those areas. Think of it as a planning stage to lay out all of your business processes. Furthermore, it can also be used as a “spring cleaning” so you can reorganize or look at processes that are in place but may need a little “sprucing up”.

  1. Why are Process Flow Diagrams important?

A lot of customers find that Process flow diagrams are very helpful and can be used as a quick reference for users as they are getting used to EAM. The diagrams have everything our user guides do, but in a quicker, easier to reference format.

  1. What are Inboxes and KPIs? Are they helpful?

Inboxes and KPIs return metrics on any aspect of work management, materials, and purchasing. For example; you can see the number of work orders assigned to a specific person and how many requisitions or Purchase Orders need your approval. Even more, you can see how many PM Work Orders are overdue or the inventory value of your warehouse.

                              a.Instead of hyperlinking to a screen, can you hyperlink to a report?

KPIs and Inboxes have a built-in hyperlink. When you double click the item, it will hyperlink you to the screen with the applicable records. You can also set it to hyperlink to a report as well.

  1. If you need each department to “sign off” on Equipment before it is active in EAM, how can you do that?

A lot of companies that are new to EAM or have a project going on would like for their managers or department heads to sign off on a new piece of equipment before it is officially installed and commissioned. You can do this without having to use any additional add-on modules by simply creating a different equipment status. Using the statuses, once one department has signed off, you can set it so they can only change the status to the next department that needs to approve.

Final Thoughts:

These 4 things are essential in helping you understand some of the most highly used things in EAM. At DigitalThinker, we are always striving to build concrete knowledge for anyone looking to upgrade or purchase Infor EAM and we are always available to help you if needed. Please don’t hesitate to comment on this blog or get in contact with us for any further questions you may have.