Frequently Asked Questions - Infor EAM Software

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Whether your not sure what EAM is, how it works, or what it can do for you, we have compiled a list of the most frequently asked questions about Infor EAM Software. Most of these questions were asked by our customers as they were deciding which EAM solution was right for them. As always, feel free to contact us for any additional questions you may have or to see a free demonstration.

Enterprise Asset Management (EAM) is an integrated, computerized system for whole-life management of physical assets. EAM facilitates the maintenance and use of your physical resources, ensuring optimal lifespan and efficient maintenance.

EAM is a broad term vendors use to describe software that provides managers with a way to view company-owned assets holistically. The goal is to enable managers to control and pro-actively optimize operations for quality and efficiency. In earlier years, EAM was simply called maintenance scheduling software. EAM facilitates operations by automating requests for upgrades, regular maintenance and decommissioning or replacement.

There are many ways Infor EAM software can save your company money. One of the best features of using Infor EAM is that it helps you create a preventive maintenance program. By doing this, you can effectively schedule maintenance around production. It also allows you to store important information about each asset including what tools will be needed, how long the task should take, and which technician is most qualified for the task. These things can help reduce the amount of time needed for a maintenance task as well as increase up-time due to your assets operating with less frequency of problems.

EAM can also be integrated into all other aspects of your organization. For example, you can control all of your purchasing by tracking what people spend, how much they spend, and prevent certain individuals from spending too much. EAM also stores suppliers information so you can see who is offering the lowest price on the part you need.

EAM allows for real time tracking of all of your inventory and spare parts which helps prevent overstocking. Another huge money saver is the ability to keep track of all warranty information on your assets. As a result, you will immediately know if a problem your having is covered under warranty. Have the ability to store all of your maintenance activities for each asset with EAM as well. This allows you to provide the necessary documentation to the manufacturer so you can collect on any warranty that you need without any hassle.

EAM helps you to manage all of your assets, maintenance, work flow, purchasing, inventory, and many other aspects of your operations. By doing so, you save money in the future.

Infor cloud is a multitude of dedicated online servers hosted by Infor. Customers who are implementing Infor software have the option to use their own servers to host the product and store their database or they can choose to utilize the servers owned by Infor. There are benefits to both and it is dependent on your companies preference or specific needs.

Hosting on the cloud:

  • No need for your own IT people to manage your server and data. This is all done by Infor for free.
  • Infor servers are regularly updated with the latest security features at no additional charge for the customer.
  • Allows for all software updates or changes to be immediately available to your system at the time of their release.
  • Infor has immediate access to your database in the event there is an issue that needs expedited correction.

On Premise Hosting:

  • Ability to get to the back-end of the software in the event you want to make any of your own customization’s.
  • Allows you the freedom to choose whether or not you want to receive a software update and when you want the update to take place.
  • Freedom to have your servers maintained and secured by your own team which gives you the option to determine how your database and storage is managed.

Most of the time, we always recommend our customers to utilize Infor Cloud to host their software. It’s free and requires no extra charges for server maintenance or upgrades. However, depending on your companies specific needs, hosting on premise may be a better option. Get in contact with us and let us help you determine which option would be best for your company.

Infor EAM is highly customizable and extremely user friendly. That makes learning how to use it that much more simple. Once your software is installed and configured, DigitalThinker will train key individuals selected by your company. Our consultants set up a training environment based on your business process review where you can use the software freely without effecting production.

This also allows you to compare your new processes to your old processes which gives you the ability to see where improvements still need to be made. You can also see how your new system will operate while learning how to use it at the same time.

There are manuals available as well as online content to help you with basic functions and Infor EAM software comes with 24/7 technical support. Our consultant at DigitalThinker are extremely knowledgeable on all of the ins and outs of the software as well. We will provide continued training anytime you need it and at your request. We can host training classes at our training facility or we will also travel to your location for if needed.

Infor EAM is a great fit for many companies. It is well suited for manufacturing and handles fleet assets, facilities management and municipalities as well. Most industries that use Infor EAM are Steel mills, oil refineries, natural gas companies, hospitals, universities, automotive manufacturing industry, lumber mills, food industries, pharmaceuticals, and news printing, just to name a few.

Successful companies know that improving their asset performance reduces costs and enhances their capacity to grow. If your maintenance program is not what it should be, if your spending too much money on repairs or asset replacement, or if your having problems with keeping track of your work orders, then Infor EAM and DigitalThinker can help. We provide the tools you need to transform your company into a thriving and profitable competitive advantage.

Unlike other EAM systems, Infor EAM Enterprise uniquely provides you with the ability to:

-Maximize Maintenance effectiveness by streamlining the maintenance process so you can extend the longevity of your assets and improve productivity.

-Reduce Inventory costs by eliminating unneeded inventory or experiencing prolonged downtime because of inadequate inventory.

-Increase warranty recovery by tracking repairs that are eligible for warranty claims.

-Improve reliability and risk management by having the ability to anticipate and mitigate asset reliability and regulatory risks.

-Flexible deployment which allows you to choose between implementing EAM on-premises or in the cloud while still having the same full-featured system either way instead of a scaled-down version like many other systems.

Do you have other questions? Just ask us!

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